HRS provides professional Mystery Shopping, Mystery
Dining and Bar Spotting services to hospitality and retail clients throughout our South
Florida marketplace. Our job is quite simply to get answers to the
questions that keep bar owners, restaurateurs and retailers up at night
and to find out, from a customer perspective, what's going on in their
place of business.
Statistics show that for every complaint received by a
bar or restaurant, there are another ten dissatisfied customers who simply
complain to friends and use a rival establishment the next time. Matrix
HRS gives you the opportunity to correct problems and overall guest service mistakes in the integrity of your bar,
restaurant or retail establishment before word of mouth negatively impacts your business.
Solutions to Hospitality Issues
We work with you to design a customized set of expectations and
parameters based on information you want to know including but not
limited to cash and inventory procedures, tips, receipts, safety, age
checks, food service and quality, merchandising and guest interaction. It denotes which procedures are mandatory every time an employee makes a sale, handles cash, pours a drink or engages with a guest. Our investigators then visit your
establishment(s) and report their findings in a timely, detailed and insightful
manner with 100% guaranteed complete confidentiality in all reports.
Outstanding guest service, hospitality and bartender integrity are keys to success in any bar.
BarChek™ is the unique way to measure the guest experience, drink pouring, cash handling, suggestive selling and of course, ringing of all drinks and bartender
ethics; plus the environment. We use experienced spotters and
shoppers to monitor and scrutinize bar activities – everything from rings and pours to guest relations and upselling – in order to maximize profits for owners and operators.
provides effective marketing feedback by reporting your company’s customer service effectiveness, merchandising, product line, and customer satisfaction. through mystery shopping and customer research.
Our mystery shopping professionals will evaluate your store’s employees in everyday customer service and satisfaction situations to provide you with accurate and unbiased feedback of customer service and satisfaction.
measures QSC; quality, service and cleanliness to provide restaurant owners the
necessary information to make improvements in the restaurant’s outside
appearance, inside appearance, food quality, and to check the attitude
and operations of its employees. Using experienced 'Mystery Diners',
DineCheck™ evaluates restaurant
environment, servers and personnel, food quality and the overall
Implementing a Mystery Shopper
Spotter program is a proven, highly effective way to ensure you
find out what's really going on in your business and get the
information to achieve your business objectives. These programs also
hold your people accountable for their performance, resulting in a customer experience that meets or exceeds expectations.